Introducing Member Self-Service Features on Staff App (2024)

We are excited to introduce our newest feature: Kiosk Mode on Staff App; the perfect way to streamline your member’s self-service check-in and retail purchases! We’ve been hard at work consolidating some of our current Kiosk iPad App capabilities and feature requests into one single app, allowing you to manage less and make your member’s front desk experience more enjoyable. Kiosk Mode has many great enhancements inspired by the feedback provided from customers like you.

Support for both Android and iOS

Unlike the Kiosk iPad App, you will be able to use Kiosk Mode on both your Android and iOS devices. Download the Staff App from either Google Play or the App Store to get started!

Cash payments

Offline and cash payments have been two of the most requested features. With Kiosk Mode, you can easily jump back into Staff Mode to process an offline payment.

Single tap check-in

Your current class of the day will automatically be highlighted and selected, allowing your members to simply walk up, find their name and check-in with a single tap.

Ability to pay unpaid bills

If a gym member has an issue with their account (unpaid bills, unsigned documents, etc.), they will see an alert when they try to check-in. Within Kiosk Mode, they can resolve these alerts by:

• Signing documents
• Adding credit cards by using our new credit card photo capture feature
• Paying any outstanding bills, allowing you to be more at ease knowing bills and documents are taken care of!

Streamlined retail checkout

Save time by allowing your members to make retail purchases on their own. On top of our existing member checkout, we’ve also introduced a more streamlined guest option. Regardless of the person’s status in Zen Planner, your prospects, alumni, students and now guests can check out in a breeze without having to remember their password. When they choose “checkout” they can select “Check Out As Guest” to enter in payment information, making retail purchases easier than ever before.

If you need help accessing Kiosk Mode, or have any questions or suggestions for us, please reach out to our Customer Advocate team athelp@zenplanner.comor at 866-541-3570, or check out the following resources below:

• How to Access Staff App – Kiosk Mode and Check-In
• How to Resolve Alerts on Kiosk Mode
• Purchasing Retail on Kiosk Mode

Interested in learning more about Kiosk Mode and the Zen Planner Software Suite? Schedule your demo with one of our Software Specialists today!