Welcome to our Security Information Center
Cathay Bank is committed to providing a safe and secure online banking environment for our customers. With our online banking security infrastructure, you can be confident that access to your accounts is private and secure. While Cathay Bank works to protect your banking privacy, you also play a key role in safeguarding your personal financial information and accounts. The links below provide information that can assist you with protecting your personal financial information and ensuring that your banking experience on the Cathay Bank Internet site is as safe and secure as possible.
How Cathay Bank protects your information
Cathay Bank recognizes the importance of protecting the privacy of our customers’ personal financial information. Our goal is to maintain the trust and confidence of our customers when handling their personal information, as well as that of our prior customers, and other individual consumers who obtain or request a financial product or service from us. We only collect and use the information we need to deliver the high level of customer service you have come to expect, including informing you about products, services and other opportunities that may be of benefit to you. Please click to be taken to our privacy policy page.
Keeping your banking experience safe
Cathay Bank reviews and approves the use of different browsers to ensure that they meet the bank's strict security standards. In addition to browser requirements, passwords and other safety features, Cathay Bank uses other methods to help ensure that your banking experience on the Internet is safe and secure. We have a precise authentication process to ensure that when you request information on your account, only you receive the information. Cathay Bank's systems are protected by what's called a "firewall," allowing entry only to those who are authorized. For digital identity verification, we have a Cathay Bank digital server certificate by DigiCert that your browser uses each time you sign on to protect the communication from your computer to Cathay Bank’s systems. Cathay Bank will never request confidential information from customers via email or pop-up windows.
Bank account precautions
To reduce deposit account fraud, balance your account when you receive your statements. If you don't receive one when expected, contact your local branch or go online at cathaybank.com to get a copy of your activity. Shred your statements and/or receipts once you are done with them.
Related Links
Related Links
Definition of Terms
Report a mail fraud
Are you a victim or have you witnessed a mail-related crime?
Contact USA government
Contact us about any government question you have or call1-844-USAGOV1 (1-844-872-4681)
Credit Card offers – Stop or Decrease
National Consumer Reporting Association (NCRA)
Federal Trade Commission (FTC)
File a consumer complaint, report identity theft, get your free credit report, register for Do Not Call, get consumer alerts, etc.1-877-438-4338
IRS Identity Theft Central
IRS resource for taxpayers, tax professionals and businesses to protect against ID theft, online scams and more.
Equifax
Access helpful services and useful information to help you take control of your credit report, and better protect yourself from identity theft and fraud.
Experian
Reports & Scores, identity theft protection, CreditMatch, credit report assistance, education.1-888-397-3742
Frequently Asked Questions
Frequently Asked Questions